A system for managing rentals, inventory, repairs, and logistics, streamlining equipment tracking and service workflows

Senresa is a company that specializes in renting out heavy equipment for various industries. To streamline its operations and improve efficiency, Senresa needed a comprehensive system to track essential business aspects such as document management, worker tasks, and equipment usage. The goal was to ensure that all critical operations—like equipment rentals, worker hours, and document turnover—were organized and easily accessible in one place.

What the client came with?

Main task

The primary task of this project was to create a custom CRM system for Senresa that could manage the flow of documents related to equipment rentals, contracts, and worker operations. The system had to track employees' working hours, task completion, and the movement of rental equipment in real-time, giving the company more control and insight into its day-to-day business.

Customer provided the following materials and outlined these key tasks:

1. Basic Concept: An idea for a centralized system, but without a detailed technical plan or structure.

2. Operational Challenges: Specific problems they were facing, such as difficulty managing rental agreements, tracking equipment usage, and monitoring worker hours.

3. Existing Manual Processes: Information about how their processes were currently managed manually or through outdated systems, which needed to be automated and improved.

4. No Design or UI Mockups: The client had not prepared any user interface designs, leaving the development team to conceptualize and design the system based on the functionality they needed.

What have we done?

Our team developed a comprehensive CRM system for Senresa, addressing their key needs and adding several important features to optimize their operations:

1. Document Management: Implemented a robust system to manage and track the turnover of rental agreements, contracts, invoices, and other critical documents, ensuring they are accessible and organized.

2. Worker Task and Hour Tracking: Built a module to track employee work hours, assign tasks, and monitor task completion, providing insights into worker productivity and time allocation.

3. Equipment and Resource Monitoring: Created tools to track the usage and availability of heavy equipment, ensuring rentals are properly scheduled, tracked, and returned on time.

4. Repair Supplements Accounting: Integrated a feature for tracking and managing repair supplements, ensuring that resources and spare parts are accounted for during maintenance and repairs.

5. Base of Clients: Developed a client database to manage customer information, rental history, and contracts, making it easy to track interactions and provide better customer service.

6. Statistics and Reports: Added a comprehensive reporting and statistics feature that provides real-time insights into equipment usage, worker performance, and overall business operations, helping Senresa make data-driven decisions.

7. E-signing Solution: Integrated an electronic signing feature for rental agreements, contracts, and important documents, allowing secure and efficient signing processes, reducing paperwork, and accelerating transaction times.

This suite of features allows Senresa to manage its equipment rental business more effectively, with improved control over resources, tasks, and customer relations.

Why the development is useful for everyone

1. For the Client (Senresa): The CRM system significantly increases operational efficiency, reducing manual tracking and errors in equipment rental records and employee work hours. It provides Senresa with better oversight, helping to improve customer service, equipment availability, and overall management of resources.

2. For the Users (Senresa Staff): Employees benefit from having a streamlined system where they can track their tasks, log work hours, and easily access important documents like rental agreements. This reduces administrative burdens and improves communication within the company, ensuring smooth operations and better task coordination.

3. For Our Team: Developing this CRM provided our team with the opportunity to create a solution tailored to a niche industry. We gained experience in understanding the specific challenges this industry faces and delivering a product that optimizes operations. It enriched our expertise in CRM development and strengthened our collaboration with the client to ensure a successful product launch.

In summary, the CRM system developed for Senresa has enhanced how they manage their equipment rentals and workforce, leading to increased efficiency, better resource management, and smoother day-to-day operations.